We GUARANTEE 1-hour response time to network emergencies. When your computer network goes down in the middle of a busy work day, you need it fixed immediately so your employees aren't sitting around taking a $10,000 coffee break waiting for their computers to come back online. As a client of ours, we guarantee to respond to any crisis within 1 hour (less travel time). Using remote access, we may be able to fix it immediately.
Depending on the complexity of the project, we schedule system upgrades and fixes after normal business hours to save you thousands of dollars in lost productivity. System upgrades, fixes, and installations can bring down your computer network for several hours. For your convenience, we'll schedule our technicians to perform this work after hours so there is minimal interruption to your normal business activities.
Our technicians are seasoned, qualified, professionals with years of real world experience. Our technicians don't just maintain vendor certifications from organizations such as Microsoft. They work on systems like yours every day. All systems are configured to generally accepted industry standards; no Cowboys jury rigging systems so that they are the only ones who understand it. Configurations are properly documented and the impact on your organization is considered in advance. Way less mistakes are made when you follow the rules and consider the effect of your actions.
If any of these have peaked your interest in having a professional from ONE IT become a member of your support staff, contact Andrew Allin 1-888-638-6659 ext 107 or email at aallin@oneit.ca
Contact Us Now 
We GUARANTEE to provide you with the most cost-effective solution to your problem. As a business owner myself, I understand the importance of keeping overhead and costs to a minimum. That's why I require that all of our technicians are trained to find the least expensive solution to your problem without sacrificing quality. We never charge clients for expensive upgrades, hardware, and solutions that aren't necessary.
We are Professionals. We are not geeks on parade or nerds on the run who like computers. Our team is well educated, well dressed and groomed. We understand that your computer network is a tool that you and your team use to get your jobs done. Although technology may be interesting, we are not playing or learning on your nickel. We are there to ensure you are working as efficiently as possible through the use of a reliable and useful computer network.
We are big enough to handle any computer job, and small enough to still provide you the individual attention you deserve. Whether it's developing an IT strategy and budget, building a new network from the ground up or helping to fix a minor glitch, you can count on us to help. As a maintenance client, you will have a primary Technician who will provide you with the majority of your technical work, a secondary Technician who is up to date with your system and available if your primary is away on holidays or training. When you call or send an electronic request, you will receive immediate attention from a Technician who can log in remotely if required. You will also have a dedicated account Representative to ensure you get the highest level of support. You will be in regular contact with your account Representative and they are responsible for ensuring you have your annual plan and budget in place prior to each year end in time to assist you with your next year's business plan. You can also count on me, the owner, to get involved with your project to make sure you are getting the best solutions and highest levels of service possible.
If any of these have peaked your interest in having a professional from ONE IT become a member of your support staff, contact Andrew Allin 1-888-638-6659 ext 107 or email at aallin@oneit.ca
Contact Us Now
We give flat rate project pricing. Unlike other computer support companies that give you an estimate with an hourly rate for “unexpected circumstances,” we'll give you one flat rate for a project and guarantee to deliver your solutions without charging a penny more. This gives you peace of mind knowing you won't end up with a bill 2 or 3 times more than you anticipated, or getting hit with hidden charges or extra hours.
We listen first, and offer solutions second. No one knows what you need better than you do. When you have a problem, the last thing you need is someone to come in and waste time performing the same system checks you've already done. We'll work with you in solving your problems and keep you involved with what we are doing.
We are far less expensive than hiring full-time computer support staff. By outsourcing your computer support to us, we can save you thousands of dollars on hiring, training, skills updating, salary, and benefits and still give you the just in time computer support that you need.
We are the ONLY technical support company that offers a no-risk, 100% money back guarantee. Hire us to come on site and put an end to your most challenging computer problems. If after our first visit you are not happy with our technicians or the work we perform, you can cancel your service agreement and we will refund your payment for that full day. No risk, no hassle, and no obligation. What could be more fair than that? No other technical support company will stand behind their work the way we do at ONE.
If any of these have peaked your interest in having a professional from ONE IT become a member of your support staff, contact Andrew Allin 1-888-638-6659 ext 107 or email at aallin@oneit.ca
Contact Us Now